Frequently asked questions

Why is my shipment delayed?

We appreciate your patience for any delay. While we are still fulfilling orders on time, due to the impact of COVID-19 carriers have experienced some shipping delays. Keep an eye on your mail for delivery updates.

Where is my order confirmation email?

Sometimes the email will get sorted into another folder within your email, please check the different folders in your email.

Can you ship internationally or process international credit cards?

At this time we do not offer international shipping and cannot accept credit cards from outside of India.

How can I pay for my order?

to be added...

What do I do if my order is damaged?

We regret to hear that your order arrived in less than pristine condition! Please contact us at toyterra3@gmail.com, with images of the product, and we'll contact you.

I received the wrong goods, what do I do?"

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via email - toyterra3@gmail.com

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